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Video: How Call Data Improves Customer Experience

Health plan members call their insurer for many reasons. Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas apply data analytics to these calls to help make sure customer advocates are prepared to help. The data also helps the Plans anticipate issues so members are less likely to need to call.

Boosting Health Literacy by Cutting Complexity

The complexity of the health care system can make it hard for people to make the right care choices. It will take high-tech and low-tech solutions to improve health literacy and make choosing care simpler.

Video: Going the Extra Mile for Members

Watch how this team takes a special approach to help members coping with loss, enduring natural disasters or navigating complex and frustrating encounters with the health care system.

A Concierge Approach to Health Insurance

Most people don’t think about how health care works until they need it to work for them. A new breed of advocate may help them navigate their coverage and care.

Interested in ways we can make the
health care system work better?

Interested in ways we can make the health care system work better?